Contact & Support
Get help with your account, entries, payments, competitions, prizes and Mindful Play.
Need help? Start with FAQS for a quick answer, or use the support route below so your question reaches the right team. Please include enough detail for us to find the relevant account, competition, entry or order.
Contact & Support
Choose the right route
| Need help with | Best route |
|---|---|
| Account or login | Use the support form in your account; start with FAQS for password help. |
| Payment or missing entry | Use the support form with your order or payment reference. |
| Free Entry | Contact Support before the competition closes if you need help with the published route. |
| Prize claim | Reply through the contact route in the winner message and complete the requested checks. |
| Complaint | Read the Complaints Policy, then submit the issue through the support route. |
| Privacy request | Use the privacy request route and describe the information or action you need. |
| Mindful Play or suspension | Use the account controls first; contact Support if you need help stopping participation or marketing. |
Contact & Support
What to include in a support request
- Your registered account email.
- Competition name or reference.
- Order, entry or transaction reference where relevant.
- A clear description of what happened.
- The outcome you are looking for.
- Screenshots only where they help explain a technical problem.
Contact & Support
What happens next
- 1Your request is reviewed and directed to the relevant team.
- 2We may ask for more information if it is genuinely needed to check your account, payment, entry or competition record.
- 3We explain the outcome and any action available to you.
- 4If the issue is a complaint, it is handled under the Complaints Policy and can be escalated where appropriate.
Contact & Support
Response expectations
General support requests are reviewed as soon as reasonably possible. Complaints follow the separate Complaints Policy, including its acknowledgement and response targets.
Requests about suspension, marketing suppression, spending controls or vulnerability concerns are treated as priority because continued participation may create additional risk.
Contact & Support
Keeping your information safe
DR3AMS Support will never ask you to send your password or full payment-card number by email, chat or a support form. If identity evidence is needed, we will explain the approved secure method.
Only use support links from the DR3AMS website or your account. Be cautious of messages asking you to pay a fee, share a one-time code or send sensitive information to claim a prize.
Contact & Support
Urgent help with gambling harm
If gambling or prize-draw participation is causing concern, stop and use the Mindful Play controls before entering again. For confidential information, advice and support in Great Britain, visit GamCare at gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133.
GamCare is independent of DR3AMS. Its advisers can support you, or someone affected by your gambling, through phone, live chat and other available services.
You are not alone
Taking a break and asking for support is a positive step. You do not need to wait for a problem to become serious before reaching out.