FAQS

Answers to common questions about DR3AMS accounts, competitions, entries, payments, draws, prizes and support.

Find quick answers about using DR3AMS, entering competitions, checking payments and understanding results. If your question is not covered, use Contact & Support with your account and competition reference.

FAQS

Browse by topic

Getting started
Accounts and login
Competitions
Entries and tickets
Free Entry
Payments and orders
Draws and results
Winners and prizes
Instant Wins
Mindful Play
Technical help
Complaints, privacy and contact

FAQS

Getting started

Questions and answers about getting started.

FAQS

Competitions

Questions and answers about competitions.

FAQS

Entries and tickets

Questions and answers about entries and tickets.

FAQS

Free Entry

Questions and answers about free entry.

FAQS

Payments and orders

Questions and answers about payments and orders.

FAQS

Draws and results

Questions and answers about draws and results.

FAQS

Winners and prizes

Questions and answers about winners and prizes.

FAQS

Instant Wins

Questions and answers about instant wins.

FAQS

Mindful Play

Questions and answers about mindful play.

FAQS

Technical help

Questions and answers about technical help.

FAQS

Complaints, privacy and contact

Questions and answers about complaints, privacy and contact.

FAQS

Browse by topic

Getting started

What is DR3AMS?

Who can use DR3AMS?

How do I enter a competition?

What information should I check before entering?

Accounts and login

How do I create an account?

I forgot my password. What should I do?

Can I update my account details?

Why do I need to prove who I am?

Can I have more than one account?

Competitions

What does Live mean?

What does Ending Soon mean?

Can a draw be extended if not enough entries sell?

What does Closed mean?

Where can I find the full rules?

Entries and tickets

What makes an entry valid?

Where are my entries?

Can I enter more than once?

Does buying more entries guarantee a win?

Can I change or cancel an entry?

Free Entry

Can I enter for free?

How does postal free entry work?

Do paid and free entries have the same chance?

Can I send a free entry after a competition closes?

Do I need to buy a ticket before using free entry?

Payments and orders

What if I am charged twice?

What if I paid but cannot see my entry?

Can I get a refund if I change my mind?

How do I know my payment and entry went through?

What happens if a payment is reversed or fails?

Draws and results

How are winners chosen?

What happens after a competition closes?

Where can I see completed results?

How long does it take to complete a draw?

Can the published result be changed?

Winners and prizes

How will I know if I win?

What happens if a winner cannot be verified?

What checks are needed before a prize is released?

How are prizes delivered or collected?

Will winner details be published?

Instant Wins

What is an instant win?

How do I know whether a competition includes instant wins?

Are instant-win prizes guaranteed to be available?

Mindful Play

Can I set a spending limit?

Can I pause or close my account?

How do I stop marketing messages?

Can I still receive operational messages during a break?

What if I am worried about my participation?

What is the credit-card cap?

How do limit changes work?

How long is a temporary suspension?

Technical help

What should I do if the site is not working?

What if I did not receive an email?

What should I do if checkout freezes?

What information should I include when reporting a technical issue?

Complaints, privacy and contact

How do I make a complaint?

How does DR3AMS use my information?

How do cookies work on DR3AMS?

How long will my complaint take?

How can I request access to or correction of my data?

How do I contact Customer Support?